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Returns
The Consumer has the right to withdraw from a distance contract within 14 days from the date of receiving the parcel, without giving any reason.
To exercise the right of withdrawal, it is sufficient to send a clear statement by e-mail to kontakt@nimesboutique.pl or include it in the returned parcel. It is recommended to include the order number, full name, and bank account number for the refund if the refund is to be made by bank transfer.
Download the withdrawal form (PDF)
- Prepare your withdrawal statement.
- Secure the product for shipment and include the order number or other details that allow us to identify the purchase.
- Send the parcel to the return address below within 14 days from the date of submitting the withdrawal statement.
The direct cost of returning the goods is borne by the Buyer, unless stated otherwise in a given offer. We do not accept cash-on-delivery parcels.
The returned product may be inspected only to the extent necessary to determine its nature, characteristics, and functioning. The Buyer is liable for any diminished value resulting from handling the item beyond that scope.
The refund will be made without undue delay and no later than 14 days from the date of receipt of the withdrawal statement. The Seller may withhold the refund until the goods have been received back or proof of return has been provided.
Returns and Complaints Address
Nikola Mejer
ul. Gdańskiego Kolejarza 55
80-716 Gdańsk
kontakt@nimesboutique.pl
Complaints
The Seller is liable to the Consumer for any lack of conformity of the goods with the contract that existed at the time of delivery and becomes apparent within 2 years from that date.
A complaint may be submitted by e-mail to kontakt@nimesboutique.pl or in writing to the address indicated above. In the complaint, it is recommended to describe the issue, provide the order number, and indicate the preferred method of resolution.
Download the complaint form (PDF)
The Buyer may request repair or replacement of the goods. If bringing the goods into conformity with the contract is impossible or would require excessive costs, the Buyer may request a price reduction or withdraw from the contract under the conditions provided by law.
We respond to complaints within 14 days of receipt.
If the complaint is accepted, the Seller reimburses the justified costs of returning the complained goods.